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Lafayette Utilities System Service Disconnects and Late Fees During COVID-19 Pandemic

Lafayette, LA – Lafayette Utilities System (LUS) suspended service disconnects and late fees for LUS customers for 60 days upon Governor John Bel Edwards declaring a statewide Public Health Emergency on Friday, March 13th.

As Lafayette’s community owned utility, we recognized that our customers’ health and well-being, during this pandemic, requires access to electricity, water and wastewater services. LUS does recommend for customers, that are able, to continue making payments by mail (P.O. Box 4024-C, Lafayette, LA 70502), online at www.lus.org or by telephone at (337) 291-8280 to keep their account balance current.

LUS Customer Service locations at 1875 W. Pinhook Road and 2701 Moss Street are closed to walk-in customers, but both locations will have a drop-box available for check or money order payments. The Moss location will have the drive-thru available for customers Monday through Friday from 8 a.m. to 7 p.m.

Our crews are actively working throughout the city during this pandemic, responding to power outages and water/wastewater issues and processing service requests for broken street lights and trimming trees limbs over power lines.  As a reminder, LUS is practicing social distancing to keep our crews and the public safe during this pandemic.

LUS has been Lafayette’s publicly owned utility for almost 125 years through the Spanish Flu epidemic of 1918 and through the numerous hurricanes, tornadoes and storms of the past century. As always, LUS continues its mission of providing reasonable utility rates and reliable services to our community.